At ActivEarth Food, we want to ensure that your experience with us is as seamless and transparent as possible. Below is all the information you need regarding your order tracking and shipping process. If you have any questions, feel free to contact us.
Once your order has been shipped, you will receive an email notification containing tracking information. You can use this tracking number to monitor the progress of your delivery. Simply follow these steps:
We work with reliable shipping carriers to ensure that your order arrives on time. Depending on the shipping method selected at checkout, your order may be handled by one of the following:
We aim to process and ship all orders promptly to ensure you receive your products as quickly as possible. Please find our shipping policy details below:
Orders are typically processed within 1-2 business days. During peak seasons (such as holidays), processing times may be slightly longer. You will receive an email confirming your order has been processed and shipped.
Shipping times depend on your location and the shipping method selected. Here are the estimated delivery times for standard shipping:
Shipping costs are calculated at checkout based on your location and the size/weight of your order. We strive to offer affordable shipping options while ensuring your products arrive safely and promptly. You can check the shipping cost during the checkout process.
We offer free standard shipping on orders over $100 within Australia. International orders do not qualify for this offer, but we strive to provide competitive shipping rates worldwide.
Make sure the shipping address you provide at checkout is correct, as we are unable to modify it once your order has been shipped. If you realise there is an error in your address, please contact us immediately at ActivEarthFood@gmail.com, and we will do our best to assist you before your order is dispatched.
If your order seems to be delayed or missing, please follow these steps:
If you have any questions about your order status, tracking information, or shipping process, please don’t hesitate to contact us:
We value your business and appreciate your patience as we work to provide the best possible shipping experience. Thank you for choosing ActivEarth Food!
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