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Order tracking / Shipping info

Overview

At ActivEarth Food, we want to ensure that your experience with us is as seamless and transparent as possible. Below is all the information you need regarding your order tracking and shipping process. If you have any questions, feel free to contact us.

Order Tracking

Once your order has been shipped, you will receive an email notification containing tracking information. You can use this tracking number to monitor the progress of your delivery. Simply follow these steps:

  1. Check your email for the tracking number.
  2. Visit the carrier’s website and enter your tracking number to check your order status.
  3. If you experience any issues or delays, feel free to reach out to us for assistance.

Tracking Carriers:

We work with reliable shipping carriers to ensure that your order arrives on time. Depending on the shipping method selected at checkout, your order may be handled by one of the following:

  • Australia Post
  • Courier Partners (For bulk orders or specific delivery zones)

Shipping Information

We aim to process and ship all orders promptly to ensure you receive your products as quickly as possible. Please find our shipping policy details below:

Processing Time:

Orders are typically processed within 1-2 business days. During peak seasons (such as holidays), processing times may be slightly longer. You will receive an email confirming your order has been processed and shipped.

Shipping Times:

Shipping times depend on your location and the shipping method selected. Here are the estimated delivery times for standard shipping:

  • Within the Gold Coast: 1-3 business days
  • Queensland: 2-5 business days
  • Interstate (Other States): 5-7 business days
  • International Shipping: Please contact us for shipping times to your location.

Shipping Costs:

Shipping costs are calculated at checkout based on your location and the size/weight of your order. We strive to offer affordable shipping options while ensuring your products arrive safely and promptly. You can check the shipping cost during the checkout process.

Free Shipping Offer

We offer free standard shipping on orders over $100 within Australia. International orders do not qualify for this offer, but we strive to provide competitive shipping rates worldwide.

Shipping Address

Make sure the shipping address you provide at checkout is correct, as we are unable to modify it once your order has been shipped. If you realise there is an error in your address, please contact us immediately at ActivEarthFood@gmail.com, and we will do our best to assist you before your order is dispatched.

Missing or Lost Orders

If your order seems to be delayed or missing, please follow these steps:

  1. Check the tracking number provided to you in the shipment confirmation email.
  2. If there is no update or if your order is marked as delivered but you haven’t received it, please contact the shipping carrier for further assistance.
  3. If you are unable to resolve the issue with the carrier, please reach out to us at ActivEarthFood@gmail.com, and we will assist you in locating your order.

Contact Us

If you have any questions about your order status, tracking information, or shipping process, please don’t hesitate to contact us:

We value your business and appreciate your patience as we work to provide the best possible shipping experience. Thank you for choosing ActivEarth Food!